Privacy Policy

At My Candy Shop, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [https://www.mycandyshop.com] and interact with our services.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect personal details such as:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (securely processed via Shopify or third-party providers)

Non-Personal Information

We also collect basic technical data, including:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

• Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Communicate with you about your order, shipping, or updates

• Provide customer support

• Improve and personalise your experience

• Send marketing emails (only with your consent)

• Comply with legal and tax obligations

3. Sharing Your Information

We never sell your personal information. We may share data only with:

• Shopify (our eCommerce platform)

• Payment processors (e.g., PayPal, Shop Pay)

• Shipping partners (e.g., Royal Mail, USPS)

• Analytics and marketing tools (e.g., Google Analytics, Klaviyo)

• Authorities when legally required

Each third party only receives the information necessary to perform their service and is required to keep it secure.

4. Cookies

Our site uses cookies to improve functionality and your shopping experience. These include:

• Essential cookies for cart and checkout

• Analytics cookies to understand site usage

• Marketing cookies (with your consent)

You can adjust your cookie settings via your browser or our cookie banner.

5. Your Rights

Depending on your location, you have the right to:

• Access or correct your personal information

• Request deletion of your data

• Opt out of marketing communications

• File a complaint with a data protection authority

To exercise these rights, contact us at support@mycandyshop.com

6. Data Security

We follow industry best practices to protect your data. All payment data is encrypted and processed securely by Shopify and its providers.

7. Data Retention

We keep your order and account information only as long as necessary for business and legal purposes.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns, contact us at:
Email: support@mycandyshop.com