FAQs
What types of sweets are available at MyCandyShop.co.uk?
My Candy Shop has an enormous assortment of sweets that are popular all over the UK. You can either get classic retro candy, such as Cola Bottles, Bonbons, or have some exciting international delights. In the case of those with dietary requirements, we have a delicious selection of vegan sweets, halal sweets, and sugar-free options. It is the ideal platform to buy sweets online in the UK and enjoy your preferred taste.
Which sweets are vegan-friendly?
My Candy Shop is the place where you find a delicious variety of vegan sweets that do not use gelatine or dairy. We have got fruity jellies, bubbly favourites, and smooth vegan chocolate to satisfy all cravings. You can also taste gelatine-free delights and the renowned Mr Vegan range with all the flavour and fun. It is the best way to have vegan sweets in the UK without worrying about missing the classics.
Are halal-certified sweets available?
Yes, My Candy Shop is a halal sweets retailer offering a variety of sweets to its customers throughout the UK. All the treats in this collection are prepared in accordance with the principles of halal production, according to which no gelatine or non-halal products can be added. Whether you favour fruity gummies or fizzy favourites, the vast range of our halal-certified sweets is sure to help you enjoy your favourite sweets. It is your reliable source of halal sweets in the UK to order online.
What gluten-free sweets can I buy?
My Candy Shop provides a delicious selection of gluten-free sweets that can suit numerous individuals with gluten intolerance. You will discover classic fruit jellies, bubbly flavours, and chewy treats prepared without gluten-containing ingredients. All the options are selected with care to ensure that everyone can enjoy their favourite treats worry-free. It is the easiest way to buy gluten-free candies in the UK and satisfy all of your sweet urges.
Does MyCandyShop.co.uk sell dairy-free sweets?
Yes, most sweets at My Candy Shop are automatically dairy-free, with the exception of chocolate treats. Sweets that are safe and delicious and that can be used in a lactose-free diet are found in our entire range of dairy-free sweets. To chocolate lovers, the NOMO range will be the solution with its dairy-free, rich, creamy tastes. Never has it been easier to enjoy dairy-free sweets in the UK that are as yummy or good as the original ones.
Which retro sweets are popular?
Our retro candy recalls the sweetest memories with old-time classics that have been enjoyed by generations. Popular ones are fruity chews, sherbet delights, and classic treats of Taveners and Swizzers. Be it in Drumsticks, Refreshers, or boiled sweets, all these vintage options evoke the full taste of what retro sweets UK feel like, and every bite of them makes a nostalgic feel.
Are sugar-free sweets available?
Yes, My Candy Shop offers a great variety of sugar-free sweets to those who want to reduce sugar intake without sacrificing taste. Fruity chews and minty treats from Stockleys have been the most popular choices since they are all sweetened, so the person will not feel guilty about them. You can find the most delicious sugar-free sweets in the UK, whether you are diabetic or simply monitoring your consumption level.
What types of chocolate are offered?
My Candy Shop contains a sweet blend of chocolate candy to suit all preferences. You will have creamy milk, right dark, smooth white, and specialty chocolate of such brands as Kinder, Cadbury, Ferrero, Mars, and Nestle. You want something original and/or extravagant, it is the best place to buy chocolate in the UK, and quench all your desires.
Does the shop sell gummy and jelly sweets?
Yes, My Candy Shop is blooming with chewy gummy and jelly sweets in all possible flavours. Whether it is soft, gummy sweeties or fruity jelly hits, or fun picks from Yummy Gummy and Haribo, there’s something for every sweet tooth. These gummy candies are a favourite among all the lovers of gummy sweets in the UK, which burst with flavours with each bite.
How do I place an order online?
Making an order at My Candy Shop is fast and easy. All you need to do is browse and add your favourites to your basket. When you are ready, go to checkout and proceed with the following steps, where you must input your information and payment. Our How to Order page also contains step-by-step instructions. It is the most convenient method of placing orders of sweets in the UK and having them delivered directly to your doorstep.
Which payment methods are accepted?
My Candy Shop accepts diverse methods of secure payments to simplify the process of checkout. You pay with major credit cards and debit cards, PayPal, and Apple Pay. The transactions are always done smoothly through gateways that are secure gateways. Complete details are in our Payment Methods or Terms and Conditions pages. All that is a part of providing safe candy payment opportunities in the UK that you can rely on.
What delivery options are available?
My Candy Shop is already providing nationwide services with both regular and next-day delivery. Orders are carefully packed so that your sweets are delivered fresh and safe. Full information can be found in our Shipping Options or Delivery and Returns pages. Although we do not have delivery out of the country yet, we can consider doing the same later on, keeping the fans of sweets in the world in mind.
How long does delivery take?
My Candy Shop has a 2-3 working day standard shipping service, with 2-3 working days for most orders. You can also have your item delivered within the next day at checkout. To view all the information, including courier partners and delivery status, visit our Delivery Times or Delivery and Returns page. You can be sure of fast, reliable shipments of sweets all over the UK each time you place an order.
Does MyCandyShop.co.uk ship internationally?
Currently, My Candy Shop does not provide shipping worldwide, but supplies it within the UK. But we are considering going international and can launch global shipping anytime in the future, depending on the demand. You would find any subsequent updates on our International Shipping and Delivery and Returns pages. We would like to introduce international delivery of candies to sweet lovers as soon as possible.
Can I track my order?
Yes, after your order is shipped, you'll get an email containing a tracking link that allows you to keep an eye on your delivery step by step. Our Order Tracking page is also available, where you can always check the status of your parcel. It is a convenient and secure mechanism to track your candy order and stay updated until your sweets show up at your door.
Is free shipping offered?
Yes, My Candy Shop provides free delivery on orders above £20 throughout the UK. Orders less than this have a minor delivery fee at checkout. Details and terms can be seen on our pages about Free Shipping or Delivery, and Returns. It makes our free candy delivery in the UK even better and enjoyable.
How will I receive the order confirmation?
Once you have ordered, you will be sent an email confirmation with order details (what you ordered, total amount, and delivery details). This is to make sure that everything is correct before your sweets are shipped out. Please also see our Order Confirmation page. It gives you the easiest way to hold onto your candy order receipt and keep up with your order.
Are there restrictions on delivery areas?
My Candy Shop has a UK delivery service within the UK, while in certain areas such as the Scottish Highlands and the Channel Islands, it can take an additional day or two to deliver. We intend to deliver your order to you as soon as we can. Full details can be found on our Delivery Restrictions and Delivery and Returns pages. These small restrictions on candy delivery help us to provide reliable service in all areas.
What is the return policy?
My candy shop will only accept returns that are received within 30 days, in case the item has not been opened and is not damaged. Customers have the responsibility of returning products to our address at their own expense. To request a refund, just contact sales@mycandyshop.co.uk. Full details can also be found on our Return Policy or Delivery & Returns pages. We are working towards ensuring every candy return policy is fair and transparent to our UK customers.
How do I get a refund for damaged items?
If you received damaged sweets, you need not panic; we will get things settled. Email the sales team at salesmycandyshop.co.uk with your order number and take clear photos of the damaged items. Our team is going to address your request and help you process a candy refund quickly. To read the details in more detail, see our Refund Process or Delivery and Returns page. Our mission is to ensure that refunding sweets in the UK is easy and hassle free.
Can I exchange an item instead of returning it?
Of course! In case you want an exchange instead of a refund, we can guide you. When we get your undamaged and unopened sweets back, we can take another that has the same value or pay the difference. You only need to email sales@mycandyshop.co.uk to begin the process of exchanging candy. To find out more, visit our Exchange Policy or our Delivery and Returns page. We ensure that the exchange of sweets in the UK is quick and easy.
Which items cannot be returned?
Sweets once opened or unsealed cannot be returned on hygienic and safety grounds. Neither can we take returns on the product that has gone beyond the 30-day refund deadline, nor was damaged by the customer. Remember to check your order once received to make sure it is just right. Visit our Non-Returnable Items or Delivery and Returns pages to learn more about candy returned restrictions and non-refundable candies.
How long does a refund take to process?
When your refunded sweets are received, it is processed by our team within 3-5 working days. Once the refund is effected, you will receive an email notification. Note, your payment provider or bank might take a bit of additional time to credit the amount in your account. To learn more, go to our Refund Time or Delivery & Returns section to get information about the candy refund time and how we process candy returns.
Who pays for return shipping?
In case you choose to send back your sweets, the customer will cover the return shipping cost. We would suggest a tracked delivery option to make sure that your package reaches us safely. As soon as we get the item in its original form, we will refund you according to our policy. Visit our Return Shipping Costs and Delivery and Returns pages to know more about return shipping fees for sweets (Return candy costs).
Are seasonal sweets available?
Absolutely! We are all about adding some extra sweetness to each season. You will see various Christmas cakes, Easter candy, and even enjoyable Halloween cakes all year round. All of our added collections are full of themed favourites to gift or share. Browse our Seasonal Sweets, Christmas, and Halloween selections and make purchases on the latest festive favourites.
What are the best-selling sweets?
Our customers can never have enough of the classics! From fizzy favourites to creamy toffees, we have as well as traditional sweets that everyone loves. Are you in the mood to snack on some of those chewy gummies, tangy sherbet, or chocolate-covered snacks? You will find all of our best candy choices in our Best Sellers and Best Sellers collections. These are the go-to choices that are going around to the sweet lovers in the UK!
Which brands are sold?
We have all your favourite sweet brands under one roof here at MyCandyShop. Our main collection comprises MyCandyShop, Vidal, Barratt, and Bebeto, known for their fun tastes and the best quality. Our collection also includes most of the world-famous brands such as Haribo, Chupa Chups, Fini, Feastables by MrBeast, Cadbury, and Swizzels. Browse our entire product range in our Brands Collection, the sweetest online source to purchase Chupa Chups in the UK, and even affordable to purchase Haribo in the UK!
Are gift hampers available?
Yes! In MyCandyShop, you will discover fun and colourful candy gift hampers that suit a birthday, party, or simply sharing a little sweetness. We have our own blue and pink bundles, which are already filled with yummy faves.
Want something more customised? Just grab three sweets of your choice at 500g a piece, and we will package them in a special sweet gift box and use one of our sleek bundle boxes to create a personalised sweet gift to someone special!
Can I order sweets in bulk?
Absolutely! Sweets can easily be purchased in large quantities for parties, events, or business needs. We have numerous bulk options on your preferred brands that are perfect to share or sell off.
When it comes to larger wholesale or custom bulk orders, you can please email us at info@hypersonicwholesale.co.uk or sales@sweetpackers.co.uk, and our staff would be glad to assist you with prices, quantities, and delivery details.
Are promo codes available?
Yes! Occasionally, MyCandyShop.co.uk uses promotional codes on certain candy flavours and also has discounts. You can get special offers for new customers and gain access to promo codes by participating in our fun quizzes and giveaways. Look at our Offers page and sign up for our newsletter to stay informed on great deals and discounts available on our sweeter products all the time.
How can I contact customer support?
Our friendly customer support team at MyCandyShop.co.uk can be reached easily when you email sales@mycandyshop.co.uk. We are on call to assist with any order, delivery, or product questions during standard business hours. You can also reach out to us on our Contact page or get in touch with us on our social media platforms for quick assistance.
Does the website have a privacy policy?
Yes, the Privacy Policy of MyCandyShop.co.uk specifies how your personal information is used, kept, and secured. Your privacy is important to us, and your data will stay within the scope of secure order processing and enhanced shopping experiences. You are welcome to read the entire information regarding our Privacy Policy at any time.
Where is MyCandyShop.co.uk located?
MyCandyShop.co.uk has its pride base in Cheshire, UK, where all the sweets are lovingly packed and delivered all over. On our Company Overview page, you can get to know more about our story and our company background. We are a U.K.-based company that is committed to delivering the best sweets directly to your door!
Can I read customer reviews?
Of course! Look into the honest reviews of our customers posted in MyCandyShop.co.uk and find out what they enjoy most about our service and sweets products. Our feedback is glowing, and we invite all people to share their experience. Your comments will help us keep making the UK sweet!
How do I track my order?
The tracking link to your order at MyCandyShop.co.uk is easy to follow since, after your sweets are shipped to you, you receive a tracked delivery link in an email. All you need to do is input your email address and order number on the tracking page and watch your orders be delivered on time. The fastest way to track your treats on their way to you!
Does MyCandyShop have social media accounts?
Yes! You can also follow MyCandyShop.co.uk on Instagram, TikTok, and Facebook to keep up with our new treats, offers, and behind-the-scenes fun. We share new arrivals and customer favourites weekly. To connect to us directly, go to our Contact page and find all our social sites.
Are chocolate gift boxes available?
Yes! MyCandyShop.co.uk has a delicious selection of chocolate gift boxes suitable in case of birthdays, celebrations, or mere treats. Whether it is creamy milk chocolate or a rich assortment, every box combines UK favourites. You will also be able to check out our complete collection of chocolates to make your own customised gift set.
Does the shop offer Click & Collect?
Yes, MyCandyShop.co.uk has a convenient Click and Collect service within well-chosen destinations in the UK. You only need to place your order online and include the pickup option with your checkout, and you should know when your sweets are ready to be collected. It is the fastest and most convenient type of delivery; your favourites are delivered instantly!
Are limited edition sweets sold?
Sometimes, yes! MyCandyShop.co.uk has limited-edition candies and new arrivals throughout the year. These involve unique flavours, regular exclusive and UK stuff that are sold instantly, therefore, it is reasonably wise to visit our site regularly in time to get to them before they are gone.
How do I leave a review?
Leaving a review is simple! Go to MyCandyShop.co.uk, visit the product page of what you have bought, scroll to the section called review, and share your experience. You have an option to rate your sweets, comment, and even post pictures. Your comments make other people pick their favourite and allow us to continue keeping our treats high quality!
Are gift cards available?
Yes! Gift cards are also readily available to buy at MyCandyShop.co.uk and are a good option when you are unsure of the specific sweets to pick. The digital gift cards can be used throughout the site, which is why our gift cards are excellent to use during birthdays, events, or before trying to give someone a sweet smile.
Can I customize my sweet order?
Yes, you can! MyCandyShop.co.uk allows you to create your own blended or custom sweet mixes and select one of the extensive options of packaging. It can be a birthday, gift, or an event, and you can choose your own favourite sweets and have them packed exactly how you prefer them. And every order is also customised.
Is dietary information provided?
Yeah, MyCandyShop.co.uk also gives a complete diet and allergenic description of all our sweets. To find something that fits your needs, you can scroll through certain collections such as vegan sweets, gluten-free sweets, and halal sweets. All of the products have easy-to-read ingredient and allergen information, and therefore you will be able to eat your treats without worry.
Are there sour or fizzy sweets?
Absolutely! We have the mouthwatering selections of sour and fizzy sweets that candy enthusiasts cannot get enough of. Whether it is the classic Brain Blasterz or the ultimate challenge of Toxic Waste, there is something in our assortment that any fan of sour candy in the UK will like. All those who need a tangy kick or a fizzy buzz will find everything they want there at MyCandyShop.
How is candy stored to maintain freshness?
All our sweets are kept in the temperature-controlled warehouse to stay in the best condition before shipping. Order is carefully packed using safe and hygienic materials to ensure that the candy is not exposed to heat, moisture, or damage during delivery. Our packaging process information is available on our packaging page. By doing so, each treat that gets into your hands is as fresh and delicious as when it was leaving our shop, and it’s the dream of all people who like having fresh sweets online within the UK.
Where can I find FAQs about shipping and returns?
On our FAQs page, you can get all the answers about shipping, delivery time, and returns. To read more about how we deal with orders, refunds, and exchanges, go to our section on Delivery and Returns. These pages encompass all aspects, such as shipping questions and answers, FAQs about returns of candies in the UK, and you will never be surprised about what to get before and after ordering anything.